top of page

TERMS & CONDITIONS

Cranberry Design Pty Ltd as Trustee for the S&W Davey Family Trust (ABN 19 475 170 713) ('Cranberry', 'Cranberry Design', 'Us', 'Our') owns and operates the business known as Cranberry Design.

​

The following Terms and Conditions apply to all goods and services ordered through or provided by Cranberry Design. By paying a deposit in relation to our services, you (the client) are deemed to have read and agreed to be bound by the terms and conditions set out below. 

​​

​

​

A. SERVICES

Cranberry Design provides the following services:

​

  1. Preparation of interior and exterior plans, including floor plans, elevations, electrical plans, technical drawings for joinery and design/build project supervision.

  2. Selection of fabrics, furnishings, finishes, accessories, artwork and architectural treatments.

  3. Provision of subcontractors within scope of project where required.

 

B. FEE SCHEDULE​

  1. Upfront Design proposals are invoiced prior to commencement of each stage. Fees are payable per client fee proposal. 

  2. Hourly fees are calculated and invoiced every month around the 5th, with invoices payable within 7 days.

  3. For hourly fee proposals an upfront payment of $10,000 is required, which is applied to the client's final invoice. 

  4. Furniture, furnishings and services are sold to clients at retail (i.e. suggested retail or suggested market value) less 50% of any discount (i.e. suggested wholesale), where the discount is greater than 10%. In other words, the discount is shared between Cranberry Design and our clients, where discounts are greater than 10%. If the discount is 10% or less, then Cranberry Design keeps it in its entirety simply because the fees to produce the paperwork to process such a small sum erode any client savings. Purchase of tapware and appliances will incur a 15% purchasing margin on our trade pricing.

  5. All ordering, tracking, delivery scheduling and co-ordination of deliveries is charged as admin hours at an hourly rate and is outside the scope of works included in our upfront fee proposals.

 
C. ITEMS NOT INCLUDED IN CRANBERRY FEE PROPOSALS

  1. Travel outside metro Melbourne; determined as required;

  2. Parking fees on Installation days;

  3. Transportation costs such as couriers and delivery;

  4. Freight associated with the shipment of goods;

  5. Moving or cleaning interiors in preparation for work to take place on-site. Please Note: Client grants Cranberry Design advance authorisation to arrange for movers and/or cleaners when work process may be interrupted;

  6. Delivery delays and their coordination;

  7. If the designer needs to make an emergency decision and the client is not available, they will do so with all the information available at the time;

  8. Any variation to original scope of works will be quoted accordingly;

​​

D. COST ESTIMATION

1. Final project cost estimation to be determined after all design documentation is completed;

2. Notwithstanding budget agreements, the client acknowledges that a deposit indicates approval of the total amount shown on any invoice.

 

E. COMMUNICATION AND HOURS

We live in a digital world, and we are conscious that email is often the most convenient way for our busy clients to liaise with us. We ask that you please check and respond to emails from us in a timely manner to allow the project to progress smoothly.

​

  1. At Cranberry Design, we prefer all communication to be via email, of course, if a matter is urgent then SMS, but we don’t use it as our primary form of communication as it is difficult to track.

  2. We endeavour to answer emails within 48 hours.

  3. Our hours of work are 9.30 am to 5:00 pm Monday to Friday, with weekend emails responded to on the next business day, usually a Monday.

  4. We limit our liability to you to the fullest extent permissible under section 64A of the Australian Consumer Law; that is, to the supply of the services again or the cost of having the services supplied again.

  5. We specifically exclude liability for negligence and to the maximum extent permissible by law, we exclude liability for consequential loss or damage, including loss of business profits.

​

We ask clients to authorise Cranberry Design to photograph and/or film their renovation or design project during the works and at project completion. The client's address and identity are protected in strict confidence. We ask clients to authorise Cranberry Design to place a fence sign on the property throughout the project. 

​​​

​​

bottom of page